Recent Water Damage Posts

Steps for after a Water Damage

4/9/2021 (Permalink)

Water damages can be extremely stressful. Knowing what to do can help the remediation process go a lot faster and smoother. Here are some tips from SERVPRO of Williamsport/Montoursville.

1. Make Immediate Repairs
Do you have to wait for the insurer's permission to fix broken pipelines? Simply put, no. In fact, the agency wants to minimize the harm to your premises, keeping costs low. Begin working with plumbers and SERVPRO to correct the piping concerns and clean up the water.

2. Initiate a Claim
With the bursting pipes back to normal, pick up the phone and call your insurance company. Request to open a claim about the incident. Understand your policy deductibles and limits. During the conversation, take down the agent's name and your claim number. You'll be dealing with this person for quite a bit. Find out the best connections for future contact.

3. Photograph the Damage
During the entire process, snap images. Video also works well too, especially if you can time stamp it. Capture every bit of destruction or concern. This evidence can be used to support your efforts. Send this to your representative.

4. Save Receipts
Most likely your policy covered physical water damage and personal property loss. That is often two separate checks. As you replace valuables or complete cleanup projects, scan your receipts. Email them to your insurance contact.

5. Meet With the Adjuster
The agency has to send someone to inspect the premises. This person's determination can be compared to your documentation and other job estimates. Walk the professional around. Have a list of things to show and note.
Bursting pipes is a headache, but your insurance claim doesn't have to be. Be persistent, methodical, and organized.

SERVPRO of Williamsport/Montoursville will be there to help you every step of the way. Call us today at 570-546-3500!

SERVPRO of Williamsport/Montoursville Keeps an Eye on Your Damage Until It's Complete!

12/16/2020 (Permalink)

Woah, woah, woah ... we monitor your home!?

The short answer? Yes.

After you call your local SERVPRO professionals to take care of your water loss, we would set up shop near the affected areas and begin extracting the water out of your property and away from your belongings. 

Once we feel that the affected areas have been worked on adequately, we begin a drying process that helps ensure the soiled areas are free of dampness and moisture.

The only way to make sure that the drying process is doing its job, is if we MONITOR the affected area in your house/property to determine whether or not industry drying standards are met.

And don't worry — the updates will be consistently communicated with you throughout the entire time.

For all of your restoration needs, call SERVPRO!

SERVPRO of Williamsport/Montoursville is Here 24 Hours a Day For Your Water Damages!

12/14/2020 (Permalink)

SERVPRO of Williamsport/Montoursville is available 24 hours a day for all of your water emergencies, large or small. When you are dealing with water damage immediate action is crucial. A delay of just a few hours can greatly increase the severity of the damage, and even longer can aid in mold growth.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Williamsport/Montoursville has specific water damage training and the experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Types of flooring, ceilings or walls that were affected
  • If there were contents that were affected and if disposal will be necessary

SERVPRO of Williamsport/Montoursville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What is a Flood Cut?

10/1/2020 (Permalink)

You may have heard your SERVPRO technician referring to having to flood cut your walls. What does this mean?

This specific technique requires cutting out sections of drywall about a foot above the flood line to inspect the wall behind it. While this process is not always necessary, there are a few circumstances that may require it after a flood occurs.

1. Black Water Floods

When outdoor flooding invades your home from overflowing streams or rivers, it may contain sewage, chemicals or dead animal carcasses. This water can be considered contaminated and is known as black water. A flood cut is usually necessary when this type of flooding occurs because your home’s drywall and any insulation behind it may be affected by the dirty water and may need replacing.

2. Wet Insulation

Flood technicians may perform a flood cut and tear out sections of drywall if they believe any insulation behind your home’s walls has water damage. Because insulation cannot be properly dried, a flood cut may be needed to remove any wet material. Once the interior wall is cleaned and dried, new insulation can be installed.

3. Mold Growth

After flooding, mold can begin to grow behind interior walls and spread quickly if it is not addressed. Flood technicians may perform a flood cut to check for mold and treat the area if any is found. Because mold does not need sunlight to grow, it can spread from interior walls to other areas and cause an unpleasant odor in your home. A flood cut can prevent this and keep mold at bay.

Water Damage Inspection

9/30/2020 (Permalink)

When your home or business experiences a water damage or flood situation, make sure you call SERVPRO of Williamsport/Montoursville! Our highly trained and professional staff of technicians will know exactly how to handle your water remediation.

Once on scene our technicians will inspect all affected areas for moisture and damage, take moisture readings to ensure they are setting the appropriate type and correct amount of drying equipment, take pictures of the affected rooms and sketch the rooms. There will be forms that will need to be signed before work can begin. All of these things are necessary for your insurance company. Equipment will be set based on the amount of moisture in a certain area. Our technicians come equipped with air movers, dehumidifiers, and in some cases may need to use air scrubbers (for mold or other contaminates). After extraction, demolition (if that is necessary) and drying equipment is placed, our technicians will return every day to monitor our equipment and take moisture readings to ensure that your property is drying quickly and adequately. Once dry, the technicians will pull all equipment. 

If you have any questions, our technicians will be able to answer them for you. Each technician is trained by IICRC guidelines which require many hours of certification and classes. SERVPRO of Williamsport/Montoursville will make your water damage "Like it never even happened."

Flooded Home Tips

9/23/2020 (Permalink)

Even if you don't live in a flood zone, there are still ways for your house to be overcome by flood water damage. Some places live in 100 year flood-zones, some experience flash flooding due to heavy rains or fast snow melt, and some experience hurricanes or other weather phenomenon. Regardless of where the flood stems from, it's essential to know how to handle it properly to ensure minimum damage. If a water damage is not taken care of properly it can result in mold and/or rot to your home.

If you notice your home being flooded, the first thing you want to do is prevent any more water from entering the home. Sump pumps and adequate drainage systems are paramount in preventing water damage to your home. Routinely check to ensure no debris or blockages are preventing your drainage system from guiding the water away from your house. In cases where weather may knock out power, keep a generator ready so that you can ensure your sump pump runs continuously to help prevent flooding.

If you experience a flood in your home or business, call SERVPRO of Williamsport/Montoursville right away. The faster our professionals can get to your home, the quicker the remediation process can begin and less damage your home will endure.

Hardwood Floor Drying

12/5/2019 (Permalink)

Black floor drying mats on hardwood floor SERVPRO is fully equipped for your hardwood floor water damage!

Most people think that once their hardwood floors sustain a water damage, they're ruined. That's not necessarily true! When your hardwood floors are damaged by water call SERVPRO of Williamsport/Montoursville. We have the professional equipment and training to give saving your hardwood floors a fighting chance.

Hardwood floor drying systems include mats, air movers, and dehumidification equipment that remove the water trapped by the flooring.  You need to make sure to call us immediately, because the trick to being able to save the flooring is speed.  Quick extraction of standing water and quick setting of the floor system is key. If too much warping of the wood has taken place it is hard to bring the wood back to its original state.  When water damage occurs to any hardwood flooring our technicians will come do a moisture check of the floor to ensure that all wet areas are accounted for- especially the ones you can't see! Once the water is extracted and drying equipment is set, our technicians will return and monitor the equipment and take moisture readings every day to make sure the flooring is dry and there is not any unwanted moisture trapped under the floor that could cause further damage. 

No job is too big- SERVPRO has the equipment for residential losses AND large commercial wood floors like those that are installed in gymnasiums. Call SERVPRO of Williamsport/Montoursville today at (570)546-3500 if your hardwood floors experience a water damage, and let us save your flooring!

Tips to Keep Your Pipes From Freezing

12/3/2019 (Permalink)

Winter is coming, and with it, freezing temperatures! Waking up on a freezing cold morning to having your plumbing pipes frozen is something that no one wants to experience. SERVPRO of Williamsport / Montoursville wants to give you few things that you can do to avoid a catastrophic issue in your home:

  • Make sure your pipes are well-insulated
  • Open cabinets to expose plumbing to more heat
  • Keep garage door closed to keep the cold air out
  • Let faucets drip slightly since moving water doesn't freeze as quickly
  • Ensure that any cracks or holes from the outside of the house are sealed
  • Turn up the heat!
  • Open interior doors to allow the heat to circulate
  • Seal crawl space openings
  • Apply heat tape to exposed pipes for a little extra heat

If your home or business experiences frozen pipes, call our office immediately at (570) 546-3500!

Signs Your Sump Pump is Failing

11/22/2019 (Permalink)

SERVPRO of Williamsport/Montoursville is here for all your water damage needs- but we want you to know the signs of sump pump failure so you can avoid any unnecessary water damages to your home or property. Here are a few things to look for:

  • Stuck Switch- The most common problem is when a switch gets “stuck”. If the float switch becomes stuck it is ineffective. This can happen very easily if the sump pit becomes dirty. Keeping it clean and regularly running fresh water through the pit can decrease the likelihood of a switch getting stuck.
  • Power Failure- A power outage combined with a storm that causes flooding can be a stressful combination for property owners. Having a battery powered backup pump installed can help to mitigate the risk of a sump pump failure due to lack of power.
  • Frozen or Clogged Discharge Lines- When the sump pump's discharge line is frozen or clogged with debris, any water in the discharge line will flow back down the pipe and can flood your basement. Although you can’t completely prevent pipes from freezing, testing your pump on a weekly basis will alert you to a problem more quickly and allow you to find a solution prior to a flooding incident. 
  • Old Age- Wear and tear after a period of years can decrease the effectiveness of a sump pump. Most manufacturers recommend replacing your sump pump every 7-10 years in order to ensure it is properly working. 
  • Improper Installation- This does not happen often, but another reason why sump pumps can fail is an improper installation. If you have checked for the above reasons and are still perplexed, you may want to have your sump pump installation looked over to make sure it was installed correctly in the first place.

The Water You Don't See

11/18/2019 (Permalink)

Thermal fogger and fogging solution SERVPRO uses foggers to help decontaminate and deodorize areas.

Even small water damages have the potential to cause serious structural and indoor air quality issues. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. Make SERVPRO of Williamsport/Montoursville your first call! Quick response time is crucial, and we here at SERVPRO pride ourselves on rapidly arriving on scene to handle your damages!

Another important factor in remediating even the smallest jobs is the professional equipment SERVPRO of Williamsport/Montoursville has loaded and prepared for your emergency. We have:

  • Moisture Sensors which are used to detect moisture in carpets, baseboards and walls.
  • Moisture Meters which are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings so we can provide you with the best quality drying necessary
  • Thermohygrometers measure temperature and relative humidity.
  • Ultra Low-Volume (ULV) Foggers which atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject antimicrobial agents into wall cavities and other hard-to-reach areas.
  • Thermal Foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles.

The bottom line? SERVPRO® of Williamsport/Montoursville has the training and equipment to help make your emergency “Like it never even happened.”

Important Equipment Information

9/23/2019 (Permalink)

Having a water damage in your home or business can be very stressful. We realize that on top of losing your possessions and having to potentially reconstruct your property, the equipment is noisy and can become bothersome if you remain in your home during the restoration process. When you call SERVPRO of Williamsport / Montoursville to help restore your property after suffering a water damage, our professional technicians will place the appropriate equipment to dry out the area as quickly as possible. It is VERY important to follow our instructions and keep the equipment running at all times. Turning off the air movers and/or dehumidifiers can delay the drying time and can cause further damage to your property such as mold growth. It is also important to note that typically your insurance coverage will only pay for the drying equipment for a specific length of time and needs adjuster approval beyond that time frame. Our highly trained and certified technicians monitor the moisture readings and the equipment daily to determine the appropriate time for removal. If you have any concerns or questions about the drying equipment, be sure to speak to any of our crew members.

Classes and Categories of Water Damage

9/3/2019 (Permalink)

Water damages can happen anytime and in a  number of different ways. It is easy to think of the worst possible scenario when seeing your property overcome by water, but knowing the different classes and categories of water damages will help you in getting the situation remediated.

Classes of Water Damage

  • Class 1: This is the level with the least amount of damage as it only involves a section of a room that has absorbed only a small bit of moisture.
  • Class 2: This level involves water damage to an entire room that has been absorbed into the walls and carpet/flooring.
  • Class 3: In this level the damage has absorbed up into most of the walls and may have come down through the ceiling or gone down throught the floor into another level. This is the worst level of damage.
  • Class 4: The water damage in class 4 requires special drying methods as it involves hardwood floors, concrete and stone materials.

Categories of Water Damage

  • Category 1: The source of this water is "clean" and is coming from a clean water source such as a toilet tank or a broken pipe. Usually thought of as by "can this be drank safely?".
  • Category 2: This category includes water containing detergents or “grey water”. The water usually comes from washing machines or dishwashers. Water containing urine from an overflowing toilet can also be included in this category.
  • Category 3: The water in category 3 is completely unsanitary water coming from sewage, river floodings and even standing water that started to grow bacteria and mold. This water is dangerous and can cause illness and even death if not handled properly.

In order to know which water type you are experiencing, it is best to let professionals handle it.  Call your local SERVPRO for any help or questions.

Find more information Here: https://www.waterdamageadvisor.com/water-damage/water-restoration/

Frozen Pipe Breaks, Floods, Fires....2018 starts out busy for SERVPRO of Williamsport/Montoursville

2/16/2018 (Permalink)

First the cold weather brings frozen pipe breaks, then it warms up creating a weekend of flooded basements, and the usual fires and puff backs due to the heating season keeps things hopping!!

SERVPRO of Williamsport/Montoursville has been busy trying to keep up with all the calls for service.  

Contact us at 570-546-3500 for emergency service and let's hope the worst of our weather is past us for this year!!!!

As we move into 2018, Please remember all the additions services provided by SERVPRO of Williamsport/Montoursville - Fire and Water Damage Cleanup - Soot Cleaning - Mold Remediation - Bio Hazard and Vandalism Cleanup - Carpet and Upholstery Cleaning - Deodorization and Air Duct Cleaning.  Not sure if we can help you with your problem?  There is only one way to be sure!  Give us a call at 570-546-3500 and let us see how we can help!  SERVPRO...."Like it never even happened."