Recent Why SERVPRO Posts

Do You Know The Difference Between Mold and Mildew? We Do!

1/22/2021 (Permalink)

When you have the creeping crud taking over your home, it’s hard to care whether it’s mold or mildew- you just want it gone. But mold and mildew have very different effects on your home and on you. Here are some facts showing what makes the two fungal growths so similar – and what makes them completely different.

Mold vs. Mildew: Which Is More Dangerous?

Mildew is mostly harmless, though there are a few breeds of mildew that can do damage to your home. While it’s more common than mold, it’s mostly an eyesore and unpleasant to the touch due to the powdery feeling. Mold, on the other hand, is much more invasive and can cause significant damage to vulnerable areas of your home. Mold tends to be fuzzy and more varied in color than mildew is. Signs that you might have mold include:

• Musty odors coming from secluded places in your home
• Dark stains on walls
• Previous leaks and water damage
• Fuzzy growths on organic matter, including walls, floors, and food
• Unexplained allergic reactions with no other allergen sources present

So How Do You Get Rid of Mold and Mildew?

Mold and mildew remediation can be difficult, but not impossible. While you are constantly inundated with free-floating mold spores, it’s possible to take preventative steps to ensure your home isn’t a hospitable environment for either parasitic growth to breed. Mitigate any leaks or water issues in your home, and clean up quickly after any floods. Adequately ventilate your home, and use a dehumidifier if needed to prevent growth in moist, humid areas. If you suspect a mold or mildew infestation, you can call in a professional to perform necessary testing and isolate the causes in your home. For more information, visit SERVPRO of Williamsport/Montoursville or call us at 570-546-3500.

Happy New Year!

1/12/2021 (Permalink)

After what has been a difficult year caused by the COVID-19 global pandemic and state-wide shutdowns, everyone here at SERVPRO of Williamsport/Montoursville wants you to know that we are here for you. We're open 24 hours a day, 7 days a week- including all holidays. This continues to be a challenging time for everyone, and we know you are concerned about your business, your employees, your families, and yours friends.

Per the guidelines of Gov. Wolf, SERVPRO is still open and will respond to any of your water, fire, mold or bio-hazard emergencies. We are also offering disinfecting and cleaning services regarding COVID-19 for your home or business according to protocols set forth by the Centers for Disease Control and Prevention. Call us today at 570-546-3500, and let us help you through these difficult times!

As we all continue to face this overwhelming time, we want you to know that all of us at SERVPRO of Williamsport/Montoursville are wishing you, your employees, and your loved ones a healthy, safe and more positive New Year!

Choose SERVPRO!

12/9/2020 (Permalink)

WHY SERVPRO

As one of the top leaders in fire, water and mold restoration, our number one goal is to give customers satisfactory service by returning any damage to its preloss condition. SERVPRO's motto is "Like it never even happened." 

When fire or water damage puts the things that matter the most on the line, you need the most knowledgeable, trained, customer service oriented professionals in the area.  That's why knowing the easiest ways to contact SERVPRO is so important. Just go to: SERVPRO of Williamsport/Montoursville or give us a call at 570-546-3500 to get the team that's faster to any size disaster. We work hard to ensure that your disaster is as painless and less stressful as possible.

No matter if the affected area is 10 square feet or 100,000 square feet, be ready for the worst with the very best: your trusted, local SERVPRO Franchise Professionals, SERVPRO of Williamsport/Montoursville. 

SERVPRO cares about our community!

12/1/2020 (Permalink)

Group of baseball players and coaches Our 2020 Little League team, photographed by Wenzel Studios!

SERVPRO of Williamsport/Montoursville takes great pride in our towns and surrounding communities! Every year we donate to a multitude of charities and special events to help the people in our communities. One particular donation we are incredibly proud of is the Montoursville Little League team we sponsor every year!

Montoursville has a rich history with baseball, especially since the Little League World Series is sponsored just a few minutes away! Every year youth from countries around the world join our small community to compete for the Little League World Champion title, and to make their dreams come true! Our own Montoursville youth join little league baseball to learn valuable life skills, make new friends, and have some great athletic fun!

SERVPRO of Williamsport/Montoursville knows that a business is only as good as the support of the wonderful people in the community, and we are so thankful and so proud of our people!

Why SERVPRO of Williamsport/Montoursville?

11/6/2020 (Permalink)

Disasters and emergencies happen any time to everyone. There is no predicting when a water damage or fire emergency will strike- ruining plans, holidays, vacations and life in general. 

At SERVPRO of Williamsport/Montoursville, we will make sure whatever nature might throw your way is taken care of by highly trained professionals in a timely manner! Whether it’s water damage, fire damage, storm damage or an issue with mold we are ready to help you through any emergency.

Facing a disaster can be terrifying, and dealing with its effects is very stressful. That’s why we are here for you 24a hours a day, 7 days a week, 365 days a year. We hope to diminish the stress you could be facing with our guarantee. We know the importance of reliability. We are a very trusted and well known company that services the Williamsport, Montoursville and surrounding areas- all the way to Lock Haven! As a family-owned business, we pride ourselves on fast response, doing great work, and taking care of our customers!

Take a look at what our amazing customers have to say about us here in our testimonials: Customer Testimonials.

Call SERVPRO of Williamsport/Montoursville for any water, fire or mold emergency you might face at 570-546-3500!

Lock Haven Hospital Fire

9/23/2020 (Permalink)

SERVPRO of Williamsport / Montoursville, as well as other Large Loss SERVPRO Teams began remediation of UPMC Lock Haven after a very large fire broke out on the campus. See some of the news report from The Express in Lock Haven below:

"UPMC Lock Haven Hospital on Cree Drive is closed and all patients have been evacuated after a stubborn fire was discovered at about 9 p.m. Thursday in the boiler room, emitting an acrid, toxic smoke into the air.

Hospital patients were immediately moved to a safe and secure area on the hospital campus, and later in the evening transferred to other facilities, according to UPMC Manager of Communications Tyler Wagner.

“There were 14 patients evacuated. Some were transferred to UPMC Williamsport and UPMC Muncy and some were discharged home,” Wagner said.

Maintenance crews from the hospital were sealing an old passageway underground between the hospital and boiler room on Thursday when the chemical sealant being used apparently had some sort of reaction and started a fire in the boiler room, Wagner explained, as he stood among a crowd of firefighters and hospital officials outside the emergency room entrance.

He said an investigation will further determine the exact cause.

Smoke was detected in the tunnel below the hospital at about 8 p.m. and at 9 p.m. the fire was detected in the same area, he said.

Citizens Hose Fire Chief Norm Wolfrom told The Express that firefighters encountered flames upon arrival.

The fire caused an acrid, toxic smoke, forcing firefighters to don airpacks, frequently rotate into the fire area and take breaks.

More units were called due to the intensity of the smoke, he said.

Ultimately, more than a dozen units from Clinton, Centre and Lycoming counties responded, along with more than 100 firefighters who took turns fighting the fire."

For more information on the fire, follow this link to The Express.

Highly Trained Staff!

12/23/2019 (Permalink)

Our SERVPRO of Williamsport/Montoursville staff is highly trained in all types of property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, our technicians are equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, biohazard and vandalism remediation, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Williamsport/Montoursville offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Give us call today, and let our knowledgeable staff take care of your property damage!

IICRC Certified Firm

12/4/2019 (Permalink)

SERVPRO of Williamsport/Montoursville is an IICRC Certified firm and we follow strict IICRC guidelines. What's that mean? The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. 

IICRC Certified Firms Guidelines Are:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

The IICRC has been the driving force in establishing the industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of expert manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

The Science of Drying

11/18/2019 (Permalink)

Most people have never heard of Psychrometry. Psychrometry is the science behind the determination of physical and thermodynamic properties of gas-vapor mixtures- in this case, air and water. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, the technicians at SERVPRO of Williamsport/Montoursville are trained in the science of drying and are required to follow strict industry approved standards to help lower the chances of any secondary damages. Our technicians will:

~Use moisture meters to inspect all areas of the structure to detect all moisture to ensure all affected areas are remediated.

~Measure how much moisture is in any wet areas and monitor those areas throughout the process to ensure everything is drying properly.

~Use professional grade equipment to ensure proper drying in the quickest possible time. 

SERVPRO of Williamsport/Montoursville has the knowledge, experience and equipment to ensure your structure dries properly which includes hardwood floor drying mats, equipment for tough-to-reach spaces inside walls, and much more.  Our technicians also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

Along with highly trained technicians and professional grade equipment, SERVPRO® has developed DryBook™: a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you know exactly where your property is in the drying process.

Make SERVPRO of Williamsport/Montoursville your preferred remediation company- we'll handle your loss with professional, our highly trained technicians and advanced equipment to take the worry off your shoulders!

SERVPRO of Williamspor/Montoursville is the Leading Restoration Company in the Area!

11/12/2019 (Permalink)

Why SERVPRO?

It is important that you trust the cleaning and restoration of your home or business and your contents to a company that has technicians who are highly trained and certified in all areas of remediation. Our technicians here at SERVPRO of Williamsport/Montoursville undergo extensive educational instruction in the restoration sciences and learn the latest techniques used in tandem with technologically advanced equipment for the best outcome on every job they do.

Availability is another crucial issue in choosing a mitigation company. The longer the damage in your home sits, the greater the loss to your property and belongings. SERVPRO technicians have a commitment to 24-hour a day/7 days a week service- no matter when the loss happens; they arrive quickly to prevent further damage.

SERVPRO of Williamsport/Montoursville stands ready to assist with the cleanup and restoration from any fire, storm, water or mold damage. Call us 570-546-3500 for your emergency! 

Why Call SERVPRO of Williamsport/Montoursville After a Fire Loss?

11/12/2019 (Permalink)

Black soot and streaks on white toilet, wood cabinet and door, and floor This home in Trout Run, PA sustained heavy smoke and soot damage after a fire loss.

You might think that you can do a good job at cleaning smoke and soot by yourself without any previous knowledge or training, but this can lead to you causing further damage to your property. The best thing to do is call the experienced SERVPRO professionals to remediate the damage.

After a fire, your property is left with lingering smoke that can be harmful to your health and property. The best thing to do is to clean smoke immediately. If you ignore it, the smoke will cause massive damage on your property which will require more money. If the smoke is not cleaned as soon as possible, the items that will be most affected are the drapes, carpets, upholstery and walls because they will become permanently discolored. Glass will become extremely etched and metals will tarnish which will require replacement.

One of the advantages of using the technicians of SERVPRO of Williamsport/Montoursville to clean the smoke and soot is that we have specialized tools which are crucial in eliminating smoke. These are tools include extractors, rotary scrubbers, and wet cleaning tools. Our technicians are highly trained and certified in all aspects of fire restoration.

Please call SERVPRO of Williamsport/Montoursville at (570) 546-3500 if you or someone you know experiences a fire loss.

Emergency Ready Program

11/6/2019 (Permalink)

Orange SERVPRO house over the words "emergency ready program" SERVPRO will build and Emergency Ready Program suited just for you!

SERVPRO of Williamsport/Montoursville is a full service commercial restoration firm. We specialize in drying, cleaning and decontamination needs. Our approach uses a collaborative method to reduce operational risks, minimize downtime and save you money in order to get your business up and running after a disaster.

Consider the statistic that 50% of businesses who suffer a major disaster will never reopen. Of the businesses that reopened, most of them had a plan in place.

Several questions a business owner should consider:

Do your employees know your chain-of-command?

Do your teams know where your water shut-offs are?

Would your employees be able to direct first-responders?

The actions taken in the initial minutes of an emergency are critical. A prompt warning to employees to evacuate, shelter or lockdown can save lives. A call for help to public emergency services that provides full and accurate information will help the dispatcher send the right responders and equipment. An employee trained to administer first aid or perform CPR can be lifesaving. Action by employees with knowledge of building and process systems can help control a leak and minimize damage to the facility and the environment.

Thankfully, SERVPRO of Williamsport/Montoursville has an excellent system in place to help streamline your emergency response plan. With the Emergency Ready Program we will help you create a functional cloud based data set that can be used for things like staff emergency manuals, emergency contact information and building emergency critical information. Because disasters can happen when you are away, your team will have all of this data wherever you need it, with a push of a button.

To strategically align your building operations to make sure you have the help you need in an emergency, give us a call today. The consultation and Emergency Readiness Program is offered at no cost to your facility, give us a call at 570-546-3500.

The Holidays are upon Us!

12/21/2018 (Permalink)

The Holidays will be arriving soon and families and loved ones are celebrating together throughout the area! This is one of the best times of the year for seeing the communities and people's families come together. A time for giving, and hope.

The past few years have been unusual years for weather as our area has seen record rainfalls creating heavy water losses and mold issues.  SERVPRO of Williamsport / Montoursville hopes that your family has been spared from these issues but for those who have needed our services, we would like to THANK YOU for making us your first call! Our highly trained technicians and top of the line equipment will get your water or mold issues taken care of so you and your family celebrate the holidays safe and worry free!

SERVPRO of Williamsport / Montoursville would like to take this time to wish you all a safe and Happy Holiday Season!